RESERVATION MANAGER, CHINESE LANGUAGE
Duties and responsibilities:
- Communication and negotiation with overseas partners in the Chinese language, handling GIT and FIT requests, hotel reservations, and tour package calculations;
- Booking travel services, including accommodations, flights, ground services and guided tours;
- Working in close conjunction with suppliers and contractors as well as with quality control and client support teams to ensure a consistently high service level;
- Issuing invoices and ensuring payment accuracy;
- Creation and regular revision of price lists for accommodations, flights, ground transfers and other services, checking adherence to established rates;
- Taking part in the organization of seminars, trainings and webinars for agents in the Chinese language;
- Translation and interpretation from/into Chinese, and communication with Chinese clients;
- Monitoring and tracking online booking requests;
- Initiation and organization of training and coaching sessions for the reservations staff;
- Supervision of the reservations team.
An ideal candidate:
- Is fluent in English and Chinese;
- Has a minimum 4 years’ experience in the travel or hospitality industry (preferably in reservations or sales);
- Has a university degree in tourism or an allied discipline (management, marketing);
- Is a male or female aged 26-40 years;
- Is a confident PC user (Microsoft Office, Internet Explorer);
- Has excellent managerial and organizational skills;
- Is able to work both as part of a team and independently;
- Is proactive, motivated, reliable, and able to meet deadlines in a fast-paced environment.
What we offer:
- Interesting and challenging work in a dynamically developing international company;
- Opportunities for training and professional development;
- Competitive salary.
Please send your CV to hr@sayamatravel.com
