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Pattaya, Head office:
565/83–85 Moo 10, Nongprue, Banglamung, Chonburi 20150, Thailand

Bangkok office: 40/6 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand

Phuket office: 108/113 Moo 5, Chalermprakiat (bypass) Road, Rassada, Muang, Phuket 83000, Thailand

Samui office: 80/107 Moo 5, Choengmon Street, Bophut, Koh Samui, Suratthani 84320, Thailand

Krabi office: 495/37–38 Tanasap Village, Utarakij Road, Krabi Yai, Muang, Krabi 81000, Thailand

Chang office: 21/15 Moo 4, Klong Prao Beach, Koh Chang, Trat 23170, Thailand

Help for Tourists 24/7 hotline: +66 89 009 50 00

+66 33 678 505

+66 33 678 506 (fax)


+66 92 279 11 99


© SAYAMA Travel Group Co., Ltd. – Tour Operator Thailand. All rights reserved.

Use of any materials of this site only with the written permission of the copyright holder.

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FAQ and answers

Where can I find information on penalties for hotels?

Answer: SAYAMA Travel

Our updated price lists for the new season have a separate column with specific terms regarding cancellation without penalties.

Are the gala dinners specified in the price lists compulsory or optional?

Answer: SAYAMA Travel

All additional payments specified in the price lists are compulsory. In the case where there’s the option not to attend a dinner or event, there will be a note listed under the tariffs.

At what time should I arrive so as not to be late for the group transfer to Koh Chang?

Answer: SAYAMA Travel

Group transfers to Koh Chang are organized for flights arriving before 12:00.

Does the transfer price include ferries to Koh Chang and Koh Phi Phi? Or is this fee listed in the Boats and Ferries section?

Answer: SAYAMA Travel

The total price for all transfers is specified in the price lists; no additional payments are required.

For travelers departing from Bangkok on early morning flights, what is the best option in terms of transfers from Koh Chang?

Answer: SAYAMA Travel

A night in Bangkok prior to departure is advised for travelers coming from Koh Chang, as the transfer arrives to the airport between 13:00-14:00. Another option is to book an individual transfer for the day before departure, where travelers leave Koh Chang at about 17:00 and arrive to Bangkok’s Suvarnabhumi International Airport at 00:00.

How can I get from Bangkok to Phuket?

Answer: SAYAMA Travel

The most convenient way is a domestic flight, where travel time is about 1.5 hours. Flights with Thai Airways and Bangkok Airways are available from Suvarnabhumi International Airport and also from Don Mueang Interantional Airport using Air Asia and Thai Smile. Ground transport is also an option, where travel time is approximately 12 hours.

What methods of payment are accepted?

Answer: SAYAMA Travel

You can pay for our services by:

1. Bank transfer to the account specified in the invoice;

2. Credit card, in which case 3% is added to the total price. The amount is charged in Thai baht at the current exchange rate;

3. Western Union transfer;

4. PayPal transfer.

Which is the best island or resort in high and low seasons?

Answer: SAYAMA Travel

It’s nice to spend high season (November-April) in Pattaya, on the islands of Phuket, Phi Phi, Lanta, Chang, Mak, and Kood; in the provinces of Krabi, Ranong, Phang Nga, Trang, and Satun; and also in Bangkok.

For low season (March-October) we recommend the islands of Samui, Tao and Phangan; the resorts of Chumphon, Khanom, Cha-Am, and Hua Hin; as well as Bangkok.

What is needed for possible corporate cooperation?

Answer: SAYAMA Travel

Please fill in the cooperation form on our website.

Where might I find a program for wedding ceremonies?

Answer: SAYAMA Travel

The rates for wedding ceremonies are available on our website. Consultations are provided by our Luxury services department where additional costs come into play. To find out more or to book a consultation, contact us at rsvn5@sayamaluxury.com.

Where can I find your rates?

Answer: SAYAMA Travel

You may download our current rates at any time here. A price list becomes available after you register on the site. Once logged in, select “Download ratestariffs”.

I cannot log in, and so am unable to download your rates.

Answer: SAYAMA Travel

Please contact our Technical Support at online@sayamatravel.com, or via ICQ 627-548-810.

How can I calculate the approximate cost of my trip?

Answer: SAYAMA Travel

After you register, you can calculate the costs of a standard trip on our website in the Online Booking section. Apply for any of our services or download our current rates at any time.

Is it possible to guarantee bed sizes and configurations prior to travel?

Answer: SAYAMA Travel

Unfortunately, we cannot fully guarantee the size of bed. However, when booking your room, we can include your preferences. If rooms with the preferred bed size and configuration are available upon arrival, the hotel will most certainly accommodate you.

Do honeymooners or those celebrating a special event, such as a birthday, receive any special treatment?

Answer: SAYAMA Travel

If you or your travel party is celebrating a special occasion, this information should be included when filling in the application form, and we will make a note of the event. We cannot guarantee however any special treatment as this is left to the discretion of the hotel. Please be aware that some hotels do require documentation, such as a marriage certificate, when making such claims.

Why is the cost of tours and excursions not available in advance?

Answer: SAYAMA Travel

Many factors can influence the cost of excursions, such as the availability of special offers and discounts, dollar fluctuations, the size of the group, and so on. As such, it is impossible to calculate the cost in advance. Nevertheless, we make efforts to provide as much information as we can: 

1. If you are travelling with SAYAMA Travel or Biblio-Globus, you will receive our brand backpack, which includes a package full of useful information and descriptions about tours and excursions. 

2. If you are travelling with another company or on your own, all of the necessary information can be obtained while in Thailand at +66 89 009 50 00. 

A complete list of excursions is available on our website

I would like to work with SAYAMA Travel – where can I find your vacancies?

Answer: SAYAMA Travel

You can find vacancies with SAYAMA Travel on our website. Send your CV to: cv@sayamatravel.com.

Where can I get information about the weather in Thailand?

Answer: SAYAMA Travel

Find the general temperature, monthly precipitation, and specific weather conditions for popular resort areas in the statistical information section on our website. Choose the web camera section and see the resort with your own eyes.

I’ve heard that travelers to Thailand have to prove that they have a certain amount of money with them, is that true?

Answer: SAYAMA Travel

As all travellers must have a minimum of $500 USD to enter Thailand, Immigration Services at Bangkok’s Suvarnabhumi International Airport may request those on arrival to display the amount of cash and credit cards in their possession. This may also include proof of a return ticket. Detailed information about current immigration rules and regulations is available from the Thai Immigration Bureau. Our company is not responsible for the actions of the immigration and customs services of Thailand and/or amendments to their immigration legislation.

Where can I find information about cultural events, such as concerts, in Thailand?

Answer: SAYAMA Travel

Please forward a request to our VIP-department at info@sayamaluxury.com.

Where can I find the flight cost?

Answer: SAYAMA Travel

Airfare rates are available in our SAYAMA Airtickets price list, which can be downloaded here. The exact cost of tickets depends on class availability at the timeof booking.

Is it possible to get a paper copy of SAYAMA Travel information?

Answer: SAYAMA Travel

Absolutely! Forward your request to our marketing department at marketing@sayamatravel.com. Our managers will inform you as to how you can obtain a copy for your records.